Shipping & Returns
WHAT HAPPENS AFTER I PLACE MY ORDER?
Once you place your order, the Cherrylane Team will do the rest!
- You will receive a confirmation email with your order number
- You will also receive a shipping confirmation email advising your parcel has been shipped and on its way.
You may also receive update emails from our shipping subsidiaries advising on the progress of your parcel.
Note: Orders are despatched within 2 business days of placing your order. If we cannot fulfil your order for any reason, we will notify you.
SHIPPING (WITHIN AUSTRALIA)
- Standard shipping times to all major cities is approx. 2-3 business days
- Express shipping times to all major cities is approx. 1-2 business days
- For rural areas, standard shipping can take up to 7 business days (remote areas.)
- Standard shipping times to all major cities is approx. 21-30 business days due to coronavirus delays.
If you have not received an order within the approximate time frame, please notify us by email : firstname.lastname@example.org
Please note: CHERRYLANE AUSTRALIA is NOT responsible for stolen/lost parcels, parcels sent to the wrong address, or refunding/replacing parcels in these cases. CHERRYLANE AUSTRALIA is not responsible for any parcels once they are in the hands of any one of our shipping subsidiaries.
RETURNS AND REFUNDS
HOW DO I RETURN MY PACKAGE?
Your satisfaction is our first priority.
- We will exchange/refund by credit card only if your item is faulty upon receipt
- CHERRYLANE will bare shipping costs for faulty items only
- We will exchange/give store credit for change of mind
- CUSTOMER will be responsible for change of mind shipping costs and incur return postage charges for redelivery of parcels.
Please note: All returns are subject to CHERRYLANE AUSTRALIA receiving the item back within 14 days of receiving the parcel. Items must be returned with their original packaging, tags attached, and (excluding faulty items) prior to receiving them, must still be in an unused and saleable condition.
CHERRYLANE AUSTRALIA will NOT accept returns of Cherrylane items that have been purchased from other stockists online or in store. These returns need to be dealt with original place of purchase.
PLEASE NOTE: Refunds may take up to 21 days from refund date.
PLEASE EMAIL email@example.com TO SUBMIT YOUR RETURN
Please note: we DO NOT accept returns or give refunds during SALE PERIODS. This is due to items going out of stock so please choose carefully.
Here at CHERRYLANE AUSTRALIA we encourage feedback from our customers. Whether its simply a query, an issue or something you’d like to see from us in the future.
Email us: firstname.lastname@example.org
CHERRYLANE AUSTRALIA is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the CHERRYLANE AUSTRALIA Web site and governs data collection and usage. By using the CHERRYLANE AUSTRALIA website, you consent to the data practices described in this statement.
COLLECTION OF YOUR PERSONAL INFORMATION
CHERRYLANE AUSTRALIA collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. CHERRYLANE AUSTRALIA also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favourites.
There is also information about your computer hardware and software that is automatically collected by cherrylaneaust.com This information can include: your IP address, browser type, cherrylaneaust.com, access times and referring Web site addresses. This information is used by CHERRYLANE AUSTRALIA for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the CHERRYLANE AUSTRALIA Web site.
USE OF YOUR PERSONAL INFORMATION
The main purpose for which we collect, hold, use and disclose personal information are:
- Answering queries, resolving complaints and responding to social media
- To provide you with services you have requested from us
- To create orders
- To deliver any of CHERRYLANE AUSTRALIA’S loyalty programs or customer
Relationship management systems
- Perform research and statistical analysis
- Promoting CHERRYLANE AUSTRALIA, including through direct marketing, events and competitions , public relations and social media
- Requirements under law or regulations, or for other purposes explained at the time of collection
The CHERRYLANE AUSTRALIA Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize cherrylaneaust.com pages, or register with cherrylaneaust.com site or services, a cookie helps cherrylaneaust.com to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the cherrylaneaust.com features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of cherrylaneaust.com
SECURITY OF YOUR PERSONAL INFORMATION
CHERRYLANE AUSTRALIA secures your personal information from unauthorized access, use or disclosure. CHERRYLANE AUSTRALIA secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol (256 bit).
CHANGES TO THIS STATEMENT
CHERRYLANE AUSTRALIA will occasionally update this Statement of Privacy to reflect company and customer feedback and the law. CHERRYLANE AUSTRALIA encourages you to periodically review this Statement to be informed of how CHERRYLANE AUSTRALIA is protecting your information.
CHERRYLANE AUSTRALIA welcomes your comments regarding this Statement of Privacy. If you believe that CHERRYLANE AUSTRALIA has not adhered to this Statement, please contact CHERRYLANE AUSTRALIA at email@example.com or speaking to our customer support team by phone on (03)8335 9999. We will use commercially reasonable efforts to promptly determine and remedy the problem.
CONDITIONS OF USE
Please Note: All product images are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description.